229bat's Privacy Policy — Your information is safe with us

229bat believes your personal data belongs to you. We safeguard every piece of your information under strict security protocols and international standards — without compromise.

Last Updated: January 2026

Welcome to 229bat. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the steps we take to keep your information secure. By using our platform, you are deemed to have accepted this Privacy Policy.

229bat is committed to building a world-class, safe, and transparent platform for the Bangladeshi gaming community. Your privacy is a right, not a privilege. That is why we handle every piece of your data in compliance with international GDPR standards and local data protection guidelines.

This policy applies to all services provided through 229bat's website, mobile app (Android and iOS), live chat, email communications, and any other digital channel.

To register membership and provide services on the 229bat platform, we collect the following types of information:

Personal Identification Information:

Financial information:

Digital & Technical Information:

We only collect data that is necessary to provide our services, ensure security, and comply with regulations. No excess information is requested.

229bat uses your data solely for specific, legitimate purposes. Details are outlined below:

229bat never sells your personal data or shares it with third parties for advertising purposes.

229bat never sells your personal data to third parties for commercial purposes. However, certain information may be shared in the following limited circumstances:

• Payment Processor: For bKash, Nagad, and bank transactions, only the information required to complete the payment is shared with the relevant payment gateway.
• Game Providers: Game studios on our platform receive only the data required for the gaming session.
• Legal Authorities: Relevant information is provided to authorities when required by a court order or a lawful investigation.
• Security Auditors: Independent security auditors may analyze anonymized or aggregated data.
• Cloud Service Providers: Data is stored in encrypted form on secure servers.

229bat uses cookies and similar technologies to enhance your experience on the website and app. Details on the different types of cookies are provided below:

• Essential Cookies: Cookies required for login sessions, security verification, and core functionality cannot be disabled.
• Functional Cookies: Used to remember your language preference, game settings, and personalization options.
• Analytics Cookies: Anonymous statistics are collected to understand which parts of the platform are used most.
• Security Cookies: Used for detecting multiple accounts and preventing fraud.

You can disable non-essential cookies at any time through your browser settings. However, this may limit certain features of the platform.

229bat only retains your data for as long as necessary. The retention periods for different types of information are listed below:

• Account Information: For the duration the account is active, and for 5 years after closure (as required by law).
• Transaction History: Retained for up to 7 years in accordance with financial regulations.
• KYC Documents: Up to 5 years maximum, in compliance with regulatory authority guidelines.
• Support Contact: 2 years after the issue is resolved.
• Analytics Data: 1 year in anonymized form.
• Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 12 months.

Once the retention period expires, data is securely deleted or anonymized. This process is automated and subject to regular audits.

229bat employs a multi-layered security framework to protect your data:

• Encryption: TLS 1.3 protocol and AES-256 encryption are used for all data transmissions.
• Firewall & DDoS Protection: Advanced network firewalls and automated intrusion detection systems remain active at all times.
• Two-Factor Authentication (2FA): An additional layer of security can be enabled for account login.
• Secure Servers: Data is stored in ISO 27001-certified data centers.
• Regular Security Audits: Annual penetration tests are conducted by independent third parties.
• Staff Training: Only authorized personnel have access to specific data, and they receive regular security training.

As a 229bat member, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: You may request your data in a portable format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise these rights, please contact us via the support email. We are committed to responding within 30 days.

229bat strictly prohibits providing services to anyone under the age of 18. We take the following measures:

• Age verification is mandatory at the point of registration.
• Age is verified through national ID as part of the KYC process.
• Additional verification documents may be requested in suspicious cases.
• If a minor is identified, the account is immediately suspended and any deposited funds are returned.

229bat reserves the right to update this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered mobile number or email.
• Members will be notified via pop-up or banner notifications on the platform.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend reviewing this page regularly.

For any privacy-related questions, requests, or complaints, please contact our dedicated Privacy Team:

If you are not satisfied with our response, you may file a complaint with the relevant regulatory authority. We operate with full transparency at all times.